Due to the ongoing COVID-19 pandemic, most consultations are still being held over the telephone. However, our Doctors will invite you for a face-to-face appointment when needed.
Our Nurses and Healthcare Assistants are still holding clinics in practice for appointments that cannot be performed over the phone such as blood tests and vaccinations and annual reviews. If you have an appointment with the nurse and cannot attend, please make sure to let us know in advance so your appointment can be offered to someone else.
Care Navigation (Signposting)
The receptionist will ask for a brief outline of your problem when you ring to book an appointment. This is because we have introduced something called "Care Navigation". It means receptionists are trained to help patients by identifying the most appropriate place for their care.
Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.
Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.
The choice is always yours though and you will never be refused a GP appointment but we hope next time you contact your GP and speak with the receptionist you will see the value of seeing another health professional if they are able to help.
You may find it more appropriate to discuss matters with the doctor or nurse over the telephone. If you wish to speak to the doctor or nurse, please contact the surgery on 0113 286 2214 for Moorfield House Surgery or 0113 467 7511 for New Cross Surgery
A receptionist will take your contact details and ask for an outline of what you wish to speak about. They will then pass on your details to the doctor or nurse.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
We do not undertake the regular training of healthcare professionals from outside the practice. However, we may have students present during clinics. If this is the case, we will inform you prior to your consultation.
If you would prefer them not to be present during your consultation, please advise us.
Cancellation & Reminders
Cancel an Appointment
If you are unable to keep your appointment, we would appreciate it if you would cancel it providing as much notice as possible. This will then allow us to offer the appointment to someone else.
You can cancel your appointment by:
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.